ServiceNow

Description

This dashboard allows your teams to have a quick view of all their current Incidents / Requests / Changes / Problems (thanks to the ServiceNow integration) and Incidents escalation based on timeframe (thanks to PowerShell).

How do I import and configure this dashboard?

  1. Ensure you're using SquaredUp DS v5.4 or above.

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  2. You need a ServiceNow provider for this dashboard.
    If you already have a ServiceNow provider, you can use your existing provider, but you'll need to update the tiles in the dashboard. The tiles expect a provider called "ServiceNow - Prod", so you'll need to change the provider in the tiles to your provider.
    If you don't have a ServiceNow provider yet, create one with the following settings:
    Name
    ServiceNow - Prod

    Note: The name is case-sensitive and must be entered exactly as given here for the tiles to recognize the profile automatically. If you name it differently, you will need to select the profile manually for each tile on the dashboard.

  3. Create a PowerShell profile in SquaredUp DS with the following settings:
    Name
    ServiceNow

    Note: The name is case-sensitive and must be entered exactly as given here for the tiles to recognize the profile automatically. If you name it differently, you will need to select the profile manually for each tile on the dashboard.

    Description (optional)
    Used to connect to ServiceNow
    Script
    Copy and paste the contents of the PowerShell script below.
    Note: You will need to change the following values:
    $User and $Pass - the same username and password you used for the ServiceNow provider
    $BaseUrl - the base URL of your ServieNow instance
  4. Download and import this dashboard pack.

  5. If you used an existing ServiceNow provider (meaning a provider that isn't named "ServiceNow - Prod"), edit the tiles that use a ServiceNow provider and change the provider to the one you're using.
    1. Edit the tiles by clicking the Edit button.
    2. Open the provider panel.
    3. Select your ServiceNow provider.
  6. Publish the dashboard.

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