PagerDuty

This article describes how to download a specific dashboard pack. You can download dashboard packs from dashboards.squaredup.com and learn more about how dashboard packs work here: Dashboard Packs.

Description

This dashboard gives an overview of incidents and alerting from PagerDuty.

What do the individual tiles show?

Resolved (Summary Donut)	Resolved incidents
Triggered, Acknowledged, Resolved (Scalar)	Insight into the current incidents of each priority
Incidents Over Time (Line Graph and Sparklines)	Time series showcasing incidents over a time span (customizable and can use page timeframe)
Recent Alerts (Grid)	List of recent alerts (customizable and can use page timeframe). Also displays which integration alert has been triggered from

What is the page timeframe?

The page timeframe is the timeframe setting a dashboard or perspective is currently using. These timeframes are all relative to the current time, for example 7 days ago until now. When a user changes the page timeframe, all tiles that have use page timeframe set will adapt to the new timeframe. (Tiles that do not have use page timeframe set (i.e. are set to specific timeframe or custom timeframe) are not affected and won't change.)

The custom option can be used to set timeframes using ISO 8601 format

SquaredUp DS does not support the week notation.

How do I import and configure this dashboard?

1. Ensure you're using SquaredUp DS v5.4 or above.

   Already a SquaredUp customer?

   Get the latest version of SquaredUp DS for SCOM

   New to SquaredUp?

   Try it for free

2. Create a Web API provider to connect with your PagerDuty environment.
   Use the following settings:

   Type	Simple auth
   Name	PagerDuty Note: The name is case-sensitive and must be entered exactly like given here for the tiles to recognize the provider automatically. If you name it differently, you will need to select the provider manually for each tile on the dashboard.
   URL	Enter the base url for the PagerDuty API, i.e. https://api.pagerduty.com/
   default headers	Enter your PagerDuty API token in the following format: First box (name): authorization Second box (value): Token token=API token from PagerDuty

   How to create a Web API provider for PagerDuty

   1. In SquaredUp DS navigate to the right-hand menu ☰ > system > Integrations

   2. Under Integrations click Web API.
   3. Click the authentication type Simple
   4. In the service name box type in a suitable name, e.g. PagerDuty
   5. The base URL should be the current PagerDuty API URL, for example:
      https://api.PagerDuty.com/
   6. Under default headers click add

      

   7. Add the following information to the boxes as shown below:
      First box (name): authorization Second box (value): Token token=API token from PagerDuty

      

      You can create an API access key (token) by logging in to PagerDuty > Integrations > API Access Keys > Create New API Key, and ticking Read-only API Key. See Generating API Keys

      Copy the API access key from PagerDuty before closing the window:

      

      Paste into the authorization value box in SquaredUp DS, prepended by Token token= as shown above.
   8. Click Save.

3. Download and import this dashboard pack.

   How to import a dashboard pack

   1. Download the dashboard pack zip file for the dashboard pack you wish to import.

      There may be additional steps before or after the import to get the dashboard working in your environment.

   2. In DS for SCOM go to the top right hand menu ☰ > Import Dashboard Packs and drag the zip file into the Manual Import box.
      

      

   3. The dashboard pack is imported and if the pack contains top-level dashboards, these will automatically appear in the navigation bar, usually in a folder called 'Community Dashboards' for dashboard packs from the SquaredUp Community. If the dashboard pack also contains perspectives (see Working with perspectives), then you'll see these when you drilldown to the relevant object.
   4. Carry out any additional steps required to make the dashboard work in your environment. These steps will be described on the download page for each dashboard. For example, you may need to create the correctly named Web API provider, create a PowerShell profile, or edit tile collections.
   5. Edit the imported dashboard as required.

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