Zendesk Support

This article describes how to download a specific dashboard pack. You can download dashboard packs from dashboards.squaredup.com and learn more about how dashboard packs work here: Dashboard Packs.

Description

This dashboard provides an overview of the support tickets that have been raised via email/web support portal and created in Zendesk for the last 30 days (default timeframe).

How do I import and configure this dashboard?

  1. Ensure you're using SquaredUp DS v5.4 or above.

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  2. Create a PowerShell profile in SquaredUp DS with the following settings:
    Name
    Zendesk Support

    Note: The name is case-sensitive and must be entered exactly as given here for the tiles to recognize the profile automatically. If you name it differently, you will need to select the profile manually for each tile on the dashboard.

    Description (optional)
    Sets up the PowerShell Profile and connects to Zendesk
    Script
    Copy and paste the contents of the PowerShell script below.
    Note: You need to change the values for the parameters $base_url, $User and $Token, to the connection details of your Zendesk environment and the account with permissions to make the API call.
  3. Download and import this dashboard pack.

  4. Publish the dashboard.

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