ServiceNow tile

About ServiceNow tiles

The ServiceNow tile allows you to query incidents and change requests from ServiceNow and display this data in SquaredUp DS.

The ServiceNow tile is available with SquaredUp DS v4.4 and above.

A Connect edition license (or above) is required for this feature. To upgrade please contact [email protected].

To check the license edition you are using see How to check which license key is being used . To see what is included in different product edition licenses see the Licensing Overview.

Should you use the Web API tile or the dedicated ServiceNow tile?

The ServiceNow tile is available in SquaredUp DS v4.4 and above, and offers easier configuration than the Web API tile. You can display incidents and change request with the ServiceNow tile. If you want to use any other data from ServiceNow, you need to use the Web API tile.

The Web API tile can display other data in addition to incidents and change requests, it gives you more flexibility and advanced configurations.

For more information about using the Web API tile with ServiceNow see How to use the Web API tile with ServiceNow.

How to configure a ServiceNow tile

If you don't already have a ServiceNow provider, you need to create one before you can configure a ServiceNow tile (How to add a ServiceNow provider).

  1. Add a new tile to a dashboard or a perspective and click on Integrations > ServiceNow.
  2. Select the visualization for your ServiceNow tile:

  3. Scope:
    The scope section is optional, and allows you to specify a scope to narrow down the query

  4. Provider:
    Select your ServiceNow provider from the select provider drop-down and click next.

    You can only use providers of the same type as the tile. Providers of other types won't be shown in the select provider drop-down.

    Note: If you click on add new, you can create a new ServiceNow provider in a new tab. Click on reload after you created the new provider to be able to choose it from the drop-down.
  5. Table:
    Table:
    Here you can choose if you want to get incidents or change requests (for any other data, you can't use the ServiceNow tile and need to use the Web API tiles, see How to use the Web API tile with ServiceNow).
    View:
    Here you choose the view that determines the set of columns which will be displayed. Views are created in ServiceNow and the list of views is populated from there.

    To allow the ServiceNow views to be pulled into the ServiceNow Grid visualization the ServiceNow account must also have the 'admin' role in ServiceNow.

    Filter:
    Here you choose a filter to restrict the query to certain items. You'll see default filters from ServiceNow and filters that have been created by users in ServiceNow.
  6. Configure the settings for the visualization you chose:
  7. Click done to save the tile.

    The tile now shows data according to your settings.

FAQs

Why can't I find the provider I created in the dropdown list?

If you are unable to see your provider in the list check that it is a servicenow provider. Any other types of providers will not be shown in the dropdown.

How do I query data other than Incidents or Change Requests ?

The ServiceNow tile can only show Incidents or Change Requests. If you wish to query other tables use the Web API tile to query the ServiceNow API instead of the ServiceNow tile (see How to use the Web API tile with ServiceNow).

How do I create a new view or filter ?

The list of views and filters is pulled from ServiceNow. When you create any new views and filters in ServiceNow they will be available in SquaredUp DS.

Was this article helpful?


Have more questions or facing an issue?