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    • Troubleshooting licensing and activation
    • Troubleshooting users being unable to logon
    • How to check which license key is being used
    • "No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server"
    • "License already activated" or "Maximum activations reached"
    • I've received a license expiry notification
    • An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
    • This key has expired
    • "Your current license does not include the use of the EA Designer"
    • The activation key you have entered is incompatible with this version of SquaredUp DS
    • SquaredUp cannot start due to an error
    • HTTP Error 500 - The file {filename} has not been pre-compiled, and cannot be requested
    • Unable to log in post SquaredUp DSv4.4: "SCOM connectivity error: unknown or non-specific error"
    • Duplicate SPN found - Troubleshooting Duplicate SPNs
    • "Login failed for user" when configuring the Data Warehouse
    • Troubleshooting Kerberos
    • Authentication with the System Center Operations Manager server was unsuccessful
    • Users unable to logon when Kerberos constrained delegation configured
    • Users are unexpectedly logged out of SquaredUp DS
    • There are no licenses available, or the license for this user is in use elsewhere
  • Collecting diagnostic information
  • Operations Manager 2012 Data Warehouse Health Check Script
  • Where to find log files

troubleshootinguser access licensingtroubleshooting licensing and activation

Troubleshooting licensing and activation

Frequently Asked Questions

How do I manage user licenses?

How to manage Named Users

What can I do if users are unable to logon?

Troubleshooting users being unable to logon

How do I know which license is currently being used?

How to check which license key is being used

Users get an error logging on

There are no licenses available, or the license for this user is in use elsewhere

Troubleshooting users being unable to logon

Troubleshooting Activation

How do I activate my license?

How to activate your license

Which license key do I use to activate SquaredUp DS?

Licensing Overview

How can I activate if my SquaredUp server cannot connect to the internet?

That's fine, you can perform a manual or offline activation on another computer that has got internet access and then copy the .bin activation file onto the server.

How to activate your license offline (manual activation)

I've been asked to 'reactivate' my license, how do I do that?

You will be asked to reactivate your existing license key, if it has been modified or extended.

How to reactivate your license

"License already activated" or "Maximum activations reached"

Activation keys are normally valid for a limited number of activations.

Your Primary license key can only be activated once. Your Primary license should be used on the first server in your production environment.

If you are adding further SquaredUp servers to a multi-server / high availability environment you should use the Secondary license key for each subsequent server (see Enabling High Availability). The Primary license should only be used for the first server in the deployment.

If you uninstall and reinstall on the same server and you originally carried out an offline activation (as described in How to activate your license offline (manual activation))then you can reuse the same .bin file by browsing to http://SquaredUpServer/SquaredUp/InstallLicense (where SquaredUpServer is the name of the server where SquaredUp DS is installed). The .bin file cannot be used on a different server.

How to activate your license

If you need any help please contact SquaredUp Support

An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits

There are two kinds of license key format. The old and the new license key format.

New format:

SquaredUp DS license keys have a text prefix followed by 5 groups of letters and numbers:

type-prefix-aaaaa-bbbbb-ccccc-ddddd-eeeee

For example:

SQUP-PRIMARY-abc12-def34-ghi56-78jkl-90mno

Old format:

SquaredUp DS license keys contain of 5 groups of 5 letters/numbers:

aaaaa-bbbbb-ccccc-ddddd-eeeee

SquaredUp DS v4.1 and above accepts both the new prefixed license key and the old style without the prefix.

SquaredUp DS v4.0 and below only accepts the old style license key. Remove the prefix from the license key to leave just 5 groups.

For example, remove SQUP-PRIMARY- to leave just aaaaa-bbbbb-ccccc-ddddd-eeeee.

Please contact SquaredUp Support if you need any help.

The activation key you have entered is incompatible with this version of SquaredUp DS

The activation key being used is not valid for the version of SquaredUp DS. For example, this error occurs when using a DS Standalone or Community Edition (CE) activation key on SquaredUp DS for SCOM.

This key has expired

Some license activation keys (such as for technical preview releases and evaluation licenses) are only valid for a limited time period. Contact SquaredUp Support

For other renewable licenses you will normally be able to renew your license before it expires. As part of this renewal process, SquaredUp DS will update your existing license with the new subscription term, so you can simply reactivate your license for the changes to take effect.

How to reactivate your license

If your license expires before you are able to renew then you may be sent a new license activation key, which you should paste into the activation screen to activate the new key, when prompted when you open SquaredUp DS.

How to activate your license

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On this page

  • Frequently Asked Questions
  • How do I manage user licenses?
  • What can I do if users are unable to logon?
  • How do I know which license is currently being used?
  • Users get an error logging on
  • Troubleshooting Activation
  • How do I activate my license?
  • Which license key do I use to activate SquaredUp DS?
  • How can I activate if my SquaredUp server cannot connect to the internet?
  • I've been asked to 'reactivate' my license, how do I do that?
  • "License already activated" or "Maximum activations reached"
  • An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
  • The activation key you have entered is incompatible with this version of SquaredUp DS
  • This key has expired

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