Maintenance Page

The Maintenance page (v4.5 and above) is only visible to SquaredUp DS for SCOM administrators (see Who can log on to SquaredUp DS?). It is accessible from the top right-hand menu ☰ system > maintenance. It is designed to help you maintain and troubleshoot SquaredUp.

Updates

SquaredUp DS for SCOM periodically checks for updates, and if an update is available then this section will show a link to the Release Notes for SquaredUp DS for SCOM and to download the installer.

Remote Administration

If SquaredUp DS for SCOM detects that it is running on an Azure virtual machine (VM) then a link Open in Azure Portal will be shown. The link takes you to the VM resource page in the Azure portal, if you have access to the VM resource.

The Connect with RDP link allows you to download a Remote Desktop Protocol (RDP) link file which can be used to remotely connect to the SquaredUp server. This is particularly useful for installing updates and troubleshooting.

High Availability (HA)

This section will only be shown if SquaredUp DS for SCOM detects that it is running in High Availability (HA) mode (see Enabling High Availability).

It shows the location of the squaredup.index file, the HA health status, and details of the Primary and Secondary servers from the index.

The HA health status can be healthy, warning or error. A warning or error state will occur if a Secondary server is out of contact with the Primary server (see Enabling High Availability).

You can use the table to check that all servers are running the same version of SquaredUp DS for SCOM and that they each have the correct role.

Logs

Log Level

SquaredUp DS for SCOM can record five different levels of logging data: debug, information, warning, error, fatal.

The log level chosen determines which of the five levels of logging data are recorded, as shown below.

SquaredUp Support may ask you to increase the logging level to Debug if they need more information to be recorded for troubleshooting. Alternatively, you may choose to decrease the logging level to warning if you wish to record less information, and reduce the file size of the logs.

Log Files

The Log Files section shows the most recent log files, up to 10 days old, which can be downloaded individually. The download logs button automatically downloads the last 7 days worth of logs.

When you are in contact with SquaredUp Support they may ask you to run the SquaredUp DS diagnostics script (see Collecting diagnostic information), as this collects more useful configuration information along with the logs.

Log Viewer

The log viewer shows you the last 20 log entries on-screen.

Please contact SquaredUp Support if you need any help.