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    • Troubleshooting licensing and activation
    • Troubleshooting users being unable to logon
    • How to check which license key is being used
    • "No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server"
    • "License already activated" or "Maximum activations reached"
    • I've received a license expiry notification
    • An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
    • This key has expired
    • "Your current license does not include the use of the EA Designer"
    • The activation key you have entered is incompatible with this version of SquaredUp DS
    • SquaredUp cannot start due to an error
    • HTTP Error 500 - The file {filename} has not been pre-compiled, and cannot be requested
    • Unable to log in post SquaredUp DSv4.4: "SCOM connectivity error: unknown or non-specific error"
    • Duplicate SPN found - Troubleshooting Duplicate SPNs
    • "Login failed for user" when configuring the Data Warehouse
    • Troubleshooting Kerberos
    • Authentication with the System Center Operations Manager server was unsuccessful
    • Users unable to logon when Kerberos constrained delegation configured
    • Users are unexpectedly logged out of SquaredUp DS
    • There are no licenses available, or the license for this user is in use elsewhere
  • Collecting diagnostic information
  • Operations Manager 2012 Data Warehouse Health Check Script
  • Where to find log files

troubleshootinguser access licensinghow to check which license key is being used

How to check which license key is being used

Each SquaredUp DS instance should have only one SquaredUp DS license key installed. This is usually either a trial license, or - after purchasing SquaredUp DS - the Primary or Secondary license. You may have both a Primary and a trial license installed, for example, if you are trialing new features while considering a license upgrade.

To check which license is being used by an instance of SquaredUp DS, open SquaredUp DS on a particular server by using the localhost address on the server itself or using the server name in the URL, for example https://SquaredUpServer/SquaredUp/

  1. In SquaredUp DS click on the right-hand menu ☰ and then on system.
  2. Click on licensing .

Here you can remove a license, but if you accidentally remove the active license you may not be able to access SquaredUp DS again without contacting SquaredUp Support

Types of licenses

Trial license
This license allows for unlimited users and all features for a 30 day evaluation in your own environment and is available from here
Primary Production license
This license should be used if you only have one SquaredUp production server, or on your first SquaredUp production server if you are configuring a multi-server / high availability environment (see Enabling High Availability)
Secondary license
This license should only be used for any subsequent servers in a multi-server / high availability / load balanced environment (see Enabling High Availability)
Test & Development license
This license is for your test environment so that you can experiment with configuration changes and new versions without affecting production.
It is included free of charge with a purchase of the Teams, Connect and EAM editions.

For more information see:

How to activate your license

Licensing Overview

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