An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits

Symptoms

When activating SquaredUp DS you see the following message:

"An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits"

Procedure

There are two kinds of license key format. The old and the new license key format.

New format:

SquaredUp DS license keys have a text prefix followed by 5 groups of letters and numbers:

type-prefix-aaaaa-bbbbb-ccccc-ddddd-eeeee

For example:

SQUP-PRIMARY-abc12-def34-ghi56-78jkl-90mno

Old format:

SquaredUp DS license keys contain of 5 groups of 5 letters/numbers:

aaaaa-bbbbb-ccccc-ddddd-eeeee

SquaredUp DS v4.1 and above accepts both the new prefixed license key and the old style without the prefix.

SquaredUp DS v4.0 and below only accepts the old style license key. Remove the prefix from the license key to leave just 5 groups.

For example, remove SQUP-PRIMARY- to leave just aaaaa-bbbbb-ccccc-ddddd-eeeee.

For more information see How to activate your license