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    • Troubleshooting licensing and activation
    • Troubleshooting users being unable to logon
    • How to check which license key is being used
    • "No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server"
    • "License already activated" or "Maximum activations reached"
    • I've received a license expiry notification
    • An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
    • This key has expired
    • "Your current license does not include the use of the EA Designer"
    • The activation key you have entered is incompatible with this version of SquaredUp DS
    • SquaredUp cannot start due to an error
    • HTTP Error 500 - The file {filename} has not been pre-compiled, and cannot be requested
    • Unable to log in post SquaredUp DSv4.4: "SCOM connectivity error: unknown or non-specific error"
    • Duplicate SPN found - Troubleshooting Duplicate SPNs
    • "Login failed for user" when configuring the Data Warehouse
    • Troubleshooting Kerberos
    • Authentication with the System Center Operations Manager server was unsuccessful
    • Users unable to logon when Kerberos constrained delegation configured
    • Users are unexpectedly logged out of SquaredUp DS
    • There are no licenses available, or the license for this user is in use elsewhere
  • Collecting diagnostic information
  • Operations Manager 2012 Data Warehouse Health Check Script
  • Where to find log files

troubleshootinguser access licensingan error occurred the key provided is invalid activation keys must consist of at least 5 groups of letters and digits

An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits

Symptoms

When activating SquaredUp DS you see the following message:

"An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits"

Procedure

There are two kinds of license key format. The old and the new license key format.

New format:

SquaredUp DS license keys have a text prefix followed by 5 groups of letters and numbers:

type-prefix-aaaaa-bbbbb-ccccc-ddddd-eeeee

For example:

SQUP-PRIMARY-abc12-def34-ghi56-78jkl-90mno

Old format:

SquaredUp DS license keys contain of 5 groups of 5 letters/numbers:

aaaaa-bbbbb-ccccc-ddddd-eeeee

SquaredUp DS v4.1 and above accepts both the new prefixed license key and the old style without the prefix.

SquaredUp DS v4.0 and below only accepts the old style license key. Remove the prefix from the license key to leave just 5 groups.

For example, remove SQUP-PRIMARY- to leave just aaaaa-bbbbb-ccccc-ddddd-eeeee.

For more information see How to activate your license

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