There are no licenses available, or the license for this user is in use elsewhere

Symptoms

This message is displayed when the same user account is logged in to SquaredUp DS on another machine, or in another browser session running on the same machine. The Named User license can only be used by one user account from one browser session (see How to manage Named Users).

If the same user logs in a second time elsewhere, this message will be displayed on the dashboards of the first session, because the Named User license for this user has been allocated to the second session.

Cause

A user can roam across devices, but cannot connect from more than one device simultaneously. A user can have SquaredUp DS open in several browser tabs on the same device at the same time, but cannot access SquaredUp DS from multiple different browsers at the same time.

If you encounter this error, please ensure that there are no browser windows on any machine that your user account is logged into that might have a session open with SquaredUp DS. Then open SquaredUp DS again.

'No license available' shown when user attempts to log on

The error described in this article is shown in a tile on the page when using SquaredUp DS. If users are unable to logon, see Troubleshooting users being unable to logon.

Support

Please contact SquaredUp Support if you experience any problems and reply to the automatic response with the output of the SquaredUp DS Diagnostics (see Collecting diagnostic information) and, if possible, a screenshot of the problem.