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    • Troubleshooting licensing and activation
    • Troubleshooting users being unable to logon
    • How to check which license key is being used
    • "No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server"
    • "License already activated" or "Maximum activations reached"
    • I've received a license expiry notification
    • An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
    • This key has expired
    • "Your current license does not include the use of the EA Designer"
    • The activation key you have entered is incompatible with this version of SquaredUp DS
    • SquaredUp cannot start due to an error
    • HTTP Error 500 - The file {filename} has not been pre-compiled, and cannot be requested
    • Unable to log in post SquaredUp DSv4.4: "SCOM connectivity error: unknown or non-specific error"
    • Duplicate SPN found - Troubleshooting Duplicate SPNs
    • "Login failed for user" when configuring the Data Warehouse
    • Troubleshooting Kerberos
    • Authentication with the System Center Operations Manager server was unsuccessful
    • Users unable to logon when Kerberos constrained delegation configured
    • Users are unexpectedly logged out of SquaredUp DS
    • There are no licenses available, or the license for this user is in use elsewhere
  • Collecting diagnostic information
  • Operations Manager 2012 Data Warehouse Health Check Script
  • Where to find log files

troubleshootinguser access licensingauthentication with the system center operations manager server was unsuccessful

Authentication with the System Center Operations Manager server was unsuccessful

Symptoms

A user sees the following message when trying to logon:

"Authentication with the System Center Operations Manager server was unsuccessful"

Overview

This message means that either:

  • The user trying to log on is not a SCOM user and is therefore unable to authenticate against the SCOM SDK.

or

  • The SCOM server specified is incorrect or inaccessible and therefore SquaredUp DS cannot communicate with the SCOM SDK.

Procedure

If others users can log in:

Check that this user is a SCOM user. Check in Active Directory Users and Computers that this user is a member of a group that has permissions to access SCOM. Commonly used roles include Administrator and Read-Only Operator, but users with other roles - such as Read-Only Operator, Operator, Advanced Operator and Author - may also log on, see Who can log on to SquaredUp DS?.

If no one can log in:

Check that the SCOM server specified is correct and that the System Center Data Access Service is running on that server:

  1. On the SCOM server open Server Manager > Tools > Services and right-click on the System Center Data Access Service and click start or restart. Then test again.
  2. Run notepad as administrator (File, Run, type notepad, and then right-click and select Run as administrator) and then open the scom.json file that is in your SquaredUp DS folder in the following path:
    ...\User\Configuration\scom.json

    The default location for the SquaredUp folder is C:\inetpub\wwwroot\SquaredUp

    For v5 it is C:\inetpub\wwwroot\SquaredUpv5 and for v4 C:\inetpub\wwwroot\SquaredUpv4.

    A custom location may have been chosen during the installation.

    Name of the SquaredUp folder

    The default name of the SquaredUp folder is SquaredUp for v6 and above.

    For v5 it is SquaredUpv5, and for v4 SquaredUpv4.

    If you are using high availability (HA) check the scom.json on any SquaredUp server.
  3. Update the value next to server-address to the correct SCOM server name, for example:
    "server-address": "SCOMServer01"
    Where SCOMServer01 should be replaced by your SCOM server name.
  4. Save the file.
  5. Recycle the SquaredUp DS application pool in IIS in your SquaredUp server(s).
  6. Check that you can log in to SquaredUp DS.

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