Authentication with the System Center Operations Manager server was unsuccessful
Symptoms
A user sees the following message when trying to logon:
"Authentication with the System Center Operations Manager server was unsuccessful"
Overview
This message means that either:
- The user trying to log on is not a SCOM user and is therefore unable to authenticate against the SCOM SDK.
or
- The SCOM server specified is incorrect or inaccessible and therefore SquaredUp DS cannot communicate with the SCOM SDK.
Procedure
If others users can log in:
Check that this user is a SCOM user. Check in Active Directory Users and Computers that this user is a member of a group that has permissions to access SCOM. Commonly used roles include Administrator and Read-Only Operator, but users with other roles - such as Read-Only Operator, Operator, Advanced Operator and Author - may also log on, see Who can log on to SquaredUp DS?.
If no one can log in:
Check that the SCOM server specified is correct and that the System Center Data Access Service is running on that server:
- On the SCOM server open Server Manager > Tools > Services and right-click on the System Center Data Access Service and click start or restart. Then test again.
Run notepad as administrator (File, Run, type
notepad
, and then right-click and select Run as administrator) and then open thescom.json
file that is in your SquaredUp DS folder in the following path:...\User\Configuration\scom.json
Where to find the SquaredUp folder
Name of the SquaredUp folder
The default name of the SquaredUp folder is
SquaredUp
for v6 and above.For v5
it isSquaredUpv5
, and for v4 .SquaredUpv4
Location of the SquaredUp folder
A custom location may have been chosen during the installation.
The default location for the SquaredUp folder is
C:\inetpub\wwwroot\SquaredUp
For v5 it is
C:\inetpub\wwwroot\SquaredUpv5
and for v4 .C:\inetpub\wwwroot\SquaredUpv4
If you are using high availability (HA) check the
scom.json
on any SquaredUp server.Update the value next to
server-address
to the correct SCOM server name, for example:"server-address": "SCOMServer01"
Where
SCOMServer01
should be replaced by your SCOM server name.- Save the file.
- Recycle the SquaredUp DS application pool in IIS in your SquaredUp server(s).
- Check that you can log in to SquaredUp DS.
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