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    • Troubleshooting licensing and activation
    • Troubleshooting users being unable to logon
    • How to check which license key is being used
    • "No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server"
    • "License already activated" or "Maximum activations reached"
    • I've received a license expiry notification
    • An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
    • This key has expired
    • "Your current license does not include the use of the EA Designer"
    • The activation key you have entered is incompatible with this version of SquaredUp DS
    • SquaredUp cannot start due to an error
    • HTTP Error 500 - The file {filename} has not been pre-compiled, and cannot be requested
    • Unable to log in post SquaredUp DSv4.4: "SCOM connectivity error: unknown or non-specific error"
    • Duplicate SPN found - Troubleshooting Duplicate SPNs
    • "Login failed for user" when configuring the Data Warehouse
    • Troubleshooting Kerberos
    • Authentication with the System Center Operations Manager server was unsuccessful
    • Users unable to logon when Kerberos constrained delegation configured
    • Users are unexpectedly logged out of SquaredUp DS
    • There are no licenses available, or the license for this user is in use elsewhere
  • Collecting diagnostic information
  • Operations Manager 2012 Data Warehouse Health Check Script
  • Where to find log files

troubleshootinguser access licensinghttp error 500 the file filename has not been pre compiled and cannot be requested

HTTP Error 500 - The file {filename} has not been pre-compiled, and cannot be requested

Symptoms

Users see a black screen and one of various HTTP Error 500 when trying to access SquaredUp DS, and when checking the SquaredUp DS log files you see:

HTTP Error 500 (Dynamic)

Authentication/index : System.Web.HttpException

"The file {filename} has not been pre-compiled, and cannot be requested"

See: Where to find log files

Possible HTTP Error 500 black screen messages:

HTTP Error 500 (Dynamic)

"The file {filename} has not been pre-compiled and cannot be requested"

HTTP Error 500 (Static)

"This error is triggered by ASP.NET and likely indicated a configuration problem rather than a runtime error in SquaredUp itself"

HTTP Error 500 (Dynamic)

OpenAccess/Index : System.Web.HttpException

"The file '/SquaredUp/Views/OpenAccess/Index.cshtml' has not been pre-compiled, and cannot be requested"

Procedure

The issue can be resolved using the following steps.

  1. In IIS stop the SquaredUp DS application pool.
  2. On the SquaredUp Server open the following folder:
    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\SquaredUp[version number]
  3. Delete the folder within it which is named with a randomly generated GUID.
  4. ​​Start the SquaredUp DS application pool. If you check you should see a new randomly named folder has been created as the SquaredUp DS assemblies are re-copied into the new folder.
  5. Browse to SquaredUp DS. The web page should open successfully and you should be able to log in.

If this does not resolve the issue please contact SquaredUp Support

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