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    • Troubleshooting Open Access (v5 & v6)
    • Troubleshooting Open Access (v4)
    • Open Access: You do not have the required permissions or your current license does not include Open Access
    • Open Access: A valid mapping was not found for an Open Access page
    • Open Access: Some tiles on the Open Access page are not shown
    • Open Access - "An error occurred loading this dashboard" - Checking the Open Access Loopback URL on v4
    • Open Access: Open Access dashboards are cut off or show an unusable fixed scroll bar
    • HttpAntiForgeryException occurred on an endpoint
  • Collecting diagnostic information
  • Operations Manager 2012 Data Warehouse Health Check Script
  • Where to find log files

troubleshootingopen accessopen access a valid mapping was not found for an open access page

Open Access: A valid mapping was not found for an Open Access page

Symptoms

Error loading dashboard

A valid mapping was not found for the given ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, there may be more information available in your log file.

Overview

This means the dashboard is no longer available on this Open Access URL. It may be that the dashboard is no longer available in Open Access mode, or that the Open Access URL has changed.

In older versions of SquaredUp if you disabled Open Access for a dashboard and later re-enabled it then the dashboard was given a different Open Access URL, and external bookmarks or links would need updating.

For more help see Troubleshooting Open Access (v5) or Troubleshooting Open Access (v4)

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